LThe STIA grants a very important place to their client needs, and to their whole satisfaction. That is why it has introduced a Client Listen System that allows to:

- make feel the client that the STIA is in a permanence listening to them: Regular visits at the client
- measure the degree of satisfaction by the distribution of an inquiry to the clients
- follow needs and expectations of the clients
- process clients complaints in short periods
- come up to clients demands